![]() I felt sorry for the poor guy in that call center in the Philippines desperately trying to get me to believe he really cared about my problem and absolutely promised me he would personally call me tomorrow with an update on my problem!ĭude! Don’t try so hard! I don’t expect a call-back! And you didn't call me back!! The worst that can happen is that they say no!Īlso don't forget that DSL is limited by distance, so if you are far away from the CO or Remote Terminal, speeds of 1.5 of 3 Mbps will be the only thing you are able to get.“They are working on the nearby towers seems to be their go-to story (read: Lie). Also couldn't hurt while you're there to ask if you can be bumped up to either 5 or 7 Mbps. They are VERY helpful, and would most likely understand your problem with congestion. You'll have to create a user name, but you can then post a message on the Direct forum to speak directly with a customer service rep. What would probably be more helpful is to go to the "Verizon Direct" forum at. You might have to talk to a few different people in tech support to know what you are talking about. What I suggest doing is either calling Verizon and asking them to put you on a different router in the Central Office. ![]() It sounds like all of you are having issues with congestion. But, I am on a brand new remote terminal that was just installed at the end of October. I feel that the speeds should not be going down and the available speeds in our area should be going up but have not for about a decade.įWIW, I'm in 19529 and get my ~2.86 Mbps consistently day and night with pings around 38 ms. I would give Verizon a chance to fix this problem, or possibly do repairs on the outside lines which I suspect are the problem, however at this point we are considering canceling our Verizon service. Why is it getting slower when we pay the same amount? Tonight it is like we are having our speeds throttled, and for at least the past month it has been getting slower and slower. Is there currently an issue with Verizon DSL service in our area, and is there a time frame on when it will be resolved? I might add our latency when sending a ping to Verizon used to be around 48ms on average which was decent in my opinion. I did multiple speed tests and now it is very inconsistent bouncing as low as 0.47MBps download speed in one test with a latency of 93ms. Tonight, I have been experiencing connection problems to services and at first thought it was them, until multiple services gave me issues. I have been only getting 2.51MBps lately, I don't know for how long but at least since December. ![]() I started testing the internet again over the past month because it's already slow and I noticed it was even slower and with our family of 5 and apparently no faster speed available at our residence I was curious if it was due to a problem. Over the past few months or so, I started testing the speeds again both using Verizon speed test and another speed test service, both were telling me 2.89MBps. The Verizon employee who was assisting us helped us test our speed which was around 3MBps. I'm in the 17820 zip code in Pennsylvania and we had issues awhile ago and had to have all the wiring in our home redone and got a new modem.
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